Description
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.
Features:
- More on social networking, trustability, and customer service trends.
- Information on internal customers, emerging technologies, and stress-reducing techniques.
- Emphasis on transforming good service intentions into a workable plan that yields loyalty and success.