Ballantine Books Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction Book
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Description
This book provides managers with strategies to empower employees, leading to improved quality, productivity, and satisfaction. It offers step-by-step information in an easy-to-read format, focusing on how to encourage responsibility, acknowledgment, and creativity so employees feel ownership of their jobs. This guide is designed for the successful managers of tomorrow.